IntroductionAt IBM, we’re driven to create innovative solutions that transform industries and lives. We are seeking a collaborative and confident Content & Release Manager to join the IBM Consulting Advantage Asset Engineering team. In this role, you will be responsible for planning, coordinating, and executing platform and asset releases, as well as managing the associated content. Your primary focus will be to ensure that software updates, new features, and content are delivered on time, meet quality, security, regulatory, and compliance standards, and align with our organisational goals.
As the Content & Release Manager, you will collaborate closely with cross-functional teams, including development, QA, product management, marketing, and customer support, to ensure seamless releases and consistent content delivery. This role will support both SaaS and on-premise deployment models, with our global development teams based in India, the US, Romania, and China.
Your Role and ResponsibilitiesAt IBM, we’re driven to create innovative solutions that transform industries and lives. We are seeking a collaborative and confident leader to manage our Release & Content Management functions of IBM Consulting Advantage Platform and wide spectrum of assets hosted on it. The platform and asset offerings will support both SaaS and on-premises deployment models and our global development teams are spread across India, US, Romania and China. As a content lead, you will help make a meaningful impact on how our clients use our products. You’ll do this by designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience.
As a release manager, you will oversee the planning, coordination, execution and delivery of software releases. It includes aspects of Agile project management as well as IBM processes for software delivery including quality, performance, security and compliance. They ensure software is released in a smooth and efficient manner. As a Release Manager, you will play a crucial role in ensuring the successful delivery of software products while maintaining stability and minimizing disruptions. Effective communication, attention to detail, and a focus on continuous improvement are essential skills for this role.
Required Technical and Professional Expertise
- Experience in Writing, curating, and editing content for accuracy, clarity, and usability.
- Ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
- Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
- Experience documenting detailed technical content such as APIs and SDKs, Foundational understanding of UX design
- Proven Experience with Agile Project Management and managing SaaS & OnPrem releases
Preferred Technical and Professional Expertise
- Experience with digital adoption platforms such as WalkMe.
- Experience working in an agile, squad-based, continuous delivery development model.
- Artificial Intelligence and Generative AI — Interest and ability to learn how to infuse AI into our content operations.
