Content Management Product Associate

Job Description

The Commercial Banking Digital Marketing team is hiring a product specialist to focus on Content Management Product book of work. 

As a Content Management Product - Associate, you will be responsible for the strategic oversight and day-to-day management of content management product, ensuring they align with business goals, user needs, and digital content strategies. You will act as a liaison between business stakeholders and technical teams, ensuring that the solutions meet functional requirements while driving improvements in content delivery, user experience, and personalization. This role bridges the gap between business objectives and technical implementation, ensuring smooth content workflows and optimal customer exp.

Key Responsibilities:

• Product Strategy & Roadmap: Collaborate with Product Owner to define and communicate the product vision, strategy, and roadmap for the content product. Ensure alignment with organizational goals and digital transformation initiatives.
• Stakeholder Management : Collaborate closely with marketing, sales, creative, tech, and other key stakeholders to gather requirements, set priorities, and ensure successful delivery of content enhancements. Act as a liaison between stakeholders and tech, ensuring the requirements are clearly understood and progress updates are communicated to all stakeholders.
• Requirement Gathering: Collaborate with business stakeholders, content creators and technical teams to gather and document detailed business and functional requirements for content product.
• Process Analysis: Analyze existing flows, business processes and user experience to identify areas of improvement and drive efficiency in content creation, management, and delivery.
• User Stories & Backlog Management: Create, prioritize, and manage the product backlog, ensuring that features and user stories are well-defined, refined, and ready for development.
• Agile Development Leadership: Work with Scrum teams to ensure timely and effective execution of product development cycles. Translate business needs into technical requirements, collaborating with developers, UX, and QA.
• User-Centered Design: Focus on delivering high-quality user experiences, ensuring the content supports design, accessibility, and personalization efforts.
• Content Governance & Compliance: Establish and manage content governance models, ensuring content usage aligns with regulatory, legal, and branding guidelines.
• Data & Analytics: Utilize performance data and user feedback to inform product decisions and continually improve content functionality and user satisfaction.
• Cross-functional Collaboration: Manage cross functional relationship with other Marketing and Sales product lines ensuring proper implementation and integration with other digital systems.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field.
• 3+ years of experience as a Product Owner or similar role within digital marketing environments.
• Basic understanding of CMS platforms (e.g., Adobe Experience Manager).
• Experience in agile methodologies (Scrum) and working with cross-functional teams.
• Excellent communication skills with the ability to present technical information to non-technical stakeholders.
• Problem-solving skills and attention to detail to drive innovative solutions.

Preferred Qualifications, Capabilities and Skills:

• Prefer Marketing experience in a B2B environment

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.