Content Designer -UX (5+ years)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Business Network is the world’s largest business-to-business collaboration platform, connecting people, enterprises, and business processes to foster resilient and sustainable growth.

Our goals in the User Experience team are to improve efficiency, grow outcomes, and increase resiliency while delivering on the product vision. To help us achieve this, we are seeking a talented Content Designer to join our team and build a best-in-class user experience.

What you'll do:

• Shape product direction:
  • Understand business and customer goals to create impact.
  • Analyze customer behaviors and create cohesive experiences.
  • Suggest ideas and enhancements to improve the overall experience.
  • Drive content design problems from ideation to execution.
• Deliver high-quality content:
  • Use data and feedback to inform content decisions.
  • Create user journeys, wireframes, UX copy, and information architecture.
  • Identify opportunities for standardization and incorporate recommendations.
• Be a strong partner:
  • Partner with cross-functional teams to understand the problem space and solve complex problems.
  • Develop, implement, and continuously iterate in-app guidance using WalkMe.
  • Foster a culture of open communication and collaboration to ensure team and product success.

About you:

• Track record of content design excellence with a strong portfolio.
• Ability to think long- and short-term to meet product constraints.
• Clear communication skills and ability to present work to stakeholders.
• High curiosity and ability to solve problems through building relationships.

Key tasks:

• Design intuitive, enjoyable product experiences.
• Partner closely with product designers to define user flows.
• Plan and write UX copy for various components, including navigation, error states, and onboarding, for both mobile and web experiences.
• Use empathy, logic, insights, and data to inform content choices, evaluate content’s impact, and push for improvements.
• Maintain and evolve content standards, including voice and tone.
• Evangelize the value of UX content design, UX research, and product design.

Skills and experience:

• Fluent proficiency in American English.
• 5+ years of professional UX writing experience.
• Experience with human-centered design methodologies.
• Experience in Cloud/SaaS or digital enterprise background.
• Experience developing products from 0-1, shipping marketplace and platform experiences.
• Degree in Human-Computer Interaction, English, Literature, Design, or related fields.
• Proficiency in Figma, Mural, WalkMe, and other design tools.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414748  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.