Content Designer

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Content Designer working on IBM Storage offerings, you’ll work with our interdisciplinary design teams, product management, and development stakeholders to make a meaningful impact on how our users use our products. Design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and user experience.

• You’ll drive a cohesive end-to-end technical content experience that moves users through every phase of their product journey and drives their actions.
• You’ll be evaluating content requests and working with stakeholders, such as product managers, engineering leads, marketing, and design to understand the business problem, goals, and desired outcomes.
• You’ll help simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
• You’ll work collaboratively with other designers to ensure clear, simple, consistent, and accessible content that delivers a delightful user experience.
• You’ll research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content.
• Ability to work within a cross-functional team and handle multiple projects. A design thinking practitioner and experience with agile methodologies.
• You’ll be working with a highly motivated and skilled design team passionate about the outcomes they design and deliver to our users.
• You’ll own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.

Required Technical and Professional Expertise

• At least 5 years of professional writing experience in enterprise software technologies.
• Bachelor’s Degree in writing, English, communication, information design, or related field, or equivalent professional experience.
• Foundational understanding of UX design and research.
• Excellent listening, written, and verbal communication skills, curating and editing content for accuracy, storytelling, and documentation skills.
• Proven experience simplifying complex content for users.
• A portfolio of previous work must be presented with a focus on delivering a great content experience.
• Knowledge of markup languages (such as DITA XML, Markdown, HTML), authoring tools (Oxygen), and experience with Content Management Systems is a plus.

Preferred Technical and Professional Expertise

• Master’s Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.
• Experience writing content for complex systems.