Consultant I, Kroll Settlement Administration
Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world.
As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court’s direction. The Consultant will be part of the operations team, supporting a project team with all operational tasks including but not limited to Data Entry, Claim Review, UND/FWD linking, and case status reporting. Together, they will provide consistent superior client service. The ideal candidate will have excellent verbal and written communication skills, be consultative and solution-oriented, and be capable of managing multiple priorities. The Analyst must be a team player, committed to fostering a team environment and building cooperation between team members to provide the highest quality service to clients.
The day-to-day responsibilities:
· Handle claim-related data entry tasks to support mailed letters and claim forms
· Manage quality reviews and feedback
· Proactive review of active cases to ensure mail and web correspondence is handled timely and effectively, escalating questions or potential challenges identified on the case
· Support project teams in ensuring timely completion of claim review
· Support query management working with the team members
· Prepare weekly status reporting and summaries on cases according to requirements set by clients. Perform analysis of reporting and ensure quality assurance.
· Participate in training and ensure understanding of materials before beginning tasks
· Communicate verbally and in writing with project team members, on projects to ensure appropriate understanding of all projects
· Track all hours worked on each project accurately.
Essential traits:
· · Attention to detail
· · Ability to performs repetitive tasks with a high degree of accuracy
· · Comfortable working with minimal supervision
· · Knowledge of Microsoft Office
· Experience in the legal field or in a service industry highly preferred.
· Excellent verbal and written communication skills with a professional, calm demeanor.
· Critical thinking skills.
· The ability to efficiently gather and process information in a fast-paced environment are required.
· High proficiency in in MS Office Suite, particularly in Excel.
About Kroll
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.
Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
To be considered for a position at Kroll, you must formally apply via careers.kroll.com
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