Concerige Executive

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

As a Concierge Executive, you will be the face of our organization, providing exceptional service and assistance to clients and guests. Your primary responsibility will be to anticipate and fulfill the needs of our clientele, ensuring a memorable experience and enhancing their satisfaction.

Key Responsibilities:

• Guest Relations: Welcome and assist guests upon arrival, offering a friendly and professional first impression. Respond promptly to inquiries and requests.
• Information Management: Provide detailed information about local attractions, dining, events, and transportation options. Stay updated on local happenings and trends.
• Reservations & Bookings: Facilitate reservations for restaurants, transportation, and entertainment. Manage scheduling and bookings to ensure seamless guest experiences.
• Problem Solving: Address and resolve guest concerns or complaints in a timely and professional manner, maintaining a calm demeanor.
• Networking: Build and maintain relationships with local vendors, service providers, and attractions to offer exclusive deals and experiences to guests.
• Administrative Duties: Maintain accurate records of guest interactions and services provided. Assist with administrative tasks as needed.
• Team Collaboration: Work closely with other departments (e.g., housekeeping, front desk) to ensure guest needs are met efficiently.
• Special Events: Assist in organizing and executing special events or activities for guests, ensuring high-quality service and attention to detail.

Skills:

• Exceptional customer service skills
• Strong problem-solving abilities
• Ability to work flexible hours, including weekends and holidays
• Discretion and professionalism in handling confidential information

Qualifications:

• Bachelor’s degree in Hospitality Management or related field preferred.
• Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of the local area and its attractions is a plus.
• Proficient in Microsoft Office Suite and property management systems.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.