Compute EngineerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.
What you will do:
- Provide troubleshooting & support to HP customers & engineers in the Industry Standard related areas.
- Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
- Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.
- Participate in after-hours remote support rosters.
- Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
- Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).
- Technical writing skills will be required to publish issue resolution documents
- Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion
- Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HP) at all levels and geographies. (own team, members of SC and Product Divisions)
- Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the ISS division.
- Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components, including server and storage blades, power and cooling components, networking, interconnects, and virtual connect.
- Basic functional knowledge on Windows, Linux, VMware, UNIX
Technical Skills
- Broad technical knowledge on ISS solutions, ISS and accessories
- Technical knowledge and experience on server management software tools
- Knowledge of remote deployment programs and monitoring processes and concepts.
- Strong 2nd Line skills on Proliant servers, typically employed in many SAN implementations.
- Technical knowledge of network switches
- Windows Server Operating Systems and their integration with Fiber channel HBA, also Windows
- Server Clustering in SAN and switched SCSI environments.
- Connecting Blade Servers into SAN infrastructures.
Business Skills
- Demonstrate strong written and verbal communication skills
- Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
- Experience in interacting/Supporting Level 1 Support teams and customers
- Must be a team player and show ability and willingness to motivate and support other engineers
- Must have a ‘Service and Support’ mind-set
Essential Skills
- Industry Standard Servers (Proliant, Blades & SL)
- Broad technical knowledge on Windows, Linux.
- Knowledge of attached and networked storage hardware and concepts
- Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- Affinity with hardware related support processes
- Ability to work in a 24x7 Environment
Customer handling skills
- Demonstrates high level of technical & account management communication skills and expertise in communicating with customers & internal organization.
- Adds Customer Expectation management as part of the Escalation process and be able to isolate obscure problems of unknown origin.
- Manages the solution process with high management attention in a complex environment.
- Takes responsibility for delivery processes such as end-to-end problem ownership solutions.
What you need to bring:
- Educational Qualification – Bachelor/Masters in technical field or equivalent experience.
- 3+ years of experience in service and support on Industry Standard Servers (HPE, Dell, IBM) with Non-MS OS, storage and networking experience
- Excellent Communication skills
- Good Presentation Skills
- Basic knowledge on protocols (SNMP, WBEM, RIBCL, WSMAN etc.)
- Server/Storage/Networking concepts
- Knowledge on Proliant and Blade/Apollo Servers, Synergy, BCS products
- Basic functional knowledge on Windows, HPUX, UNIX, Linux, VMware
- Flexible to work in Shifts
- Knowledge on Remote Support tools/applications like One View remote support, InfoSight, iLO Amplifier pack would be added advantage.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Services
Job Level:
Entry
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
