Compliance Assurance - Issues Management

Purpose of the role

To provide assurance over the effectiveness of Compliance Risk Management across the bank. 

Accountabilities

• Development and refresh of the Compliance Assurance Annual Plan, ensuring that the Annual Plan focuses on areas of highest risk and value in relation to Compliance Risk.
• Delivery of risk-based assurance activity to validate the effectiveness of controls and processes designed to mitigate Compliance Risk.
• Identification of potential risks associated with non-compliance or control weaknesses in relation to Compliance Risk.
• Verbal and written communication of Compliance Assurance reports and issues to enhance the effectiveness of Compliance Risk management and oversight.
• Build, development and maintenance of effective relationships between Compliance Assurance and stakeholders across the three lines of defence.
• Proactive adoption of Data Analytics capabilities to increase the efficiency, effectiveness and coverage of Assurance work.
• Continued focus on the Barclays Mindset and Consistently Excellent to enhance the Assurance that we deliver, how it is delivered and the culture within the bank.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Compliance Assurance - Issues Management at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with Assurance, as well as job-specific skillsets.

To be successful as Compliance Assurance - Issues Management, you should have experience with:

• Assessing the validity and accuracy of Conduct Risk, including Financial Crime, issues and associated action plans (incl. DWBs, Lessons Learned, Risk Events and other exceptions) raised to support the Compliance Standards delegates in approving relevant Conduct Risk issues prior to issue publication, changes or milestone conversion.

  
  

• Conducting Issue Closure Validation review to confirm that the evidence provided by the Business is sufficient to confirm validation of the issue through desktop review of the evidence provided in the Issue Closure Pack.

  
  

• Oversight and tracking of Issues submitted for approval to the Assurance Global Services Issues Management Services team.

  
  

• Management and oversight of any other matters within the Compliance Issues Management Inventory (additions, removals, changes and reconciliations) including running and maintaining the operational tracking dashboard.

  
  

• Working with wider Assurance Global Services Issues Management Services team colleagues on the production of Compliance Assurance Management MI, including Compliance Assurance and Issues Management operational effectiveness and risk effectiveness metrics, and a pipeline of issues falling due for the Heads of Compliance Assurance.

  
  

 Essential Qualifications:

• Confident, positive and proactive, with strong organizational skills and resilient personality.

  
  

• Ability to engage and build relationships with senior stakeholders.

  
  

• Ability to make decisions and solve problems with a proven track record of well-considered judgements.

  
  

• Excellent written and verbal communication skills.

  
  

 Desirable skillsets:

• Previous experience in Compliance Assurance/Monitoring & Testing, Controls Testing, Quality Assurance, Investigations or Audit, Issues Management

  
  

• Displays professional skepticism, raising and discussing contentious observations with management; able to adapt style when necessary.

  
  

• Excellent written and verbal communication skills; able to communicate compliance issues in a non-technical way.

  
  

• Graduate

  
  

• Strong Excel and PowerPoint skills

  
  

• Demonstrates well-considered judgments and anticipates emerging risks

  
  

• Project Management skills

  
  

• Desire to improve technical knowledge through self-learning or training including mandatory CPE requirements.

  
  

• Ability to make decisions and solve problems with a proven track record of well-considered judgement.

  
  

 This role will be based out of Pune.