About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
The Four Seasons Private Residences Bengaluru is looking for a Community & Lifestyle Concierge Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Residential Concierge will have the opportunity to shape the resident experience by providing exceptional knowledge and service. This position reports to the Residences Manager.
What you will do
Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible
Resolves resident complaints & assists residents in all inquiries in connection with residence/hotel services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Assists retrieval of resident’s vehicles if requested.
Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.
Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.
Updates homeowner profiles with any relevant information
Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing
Works harmoniously and professionally with co-workers and Managers
What you bring
Minimum of 1-2 years experience in a similar role within 5 Star Luxury Hotels is considered an asset
Candidates with a passion for excellence, expertise in Residential Concierge and proven leadership experience
Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
Previous pre-opening experience is a plus
Bachelor’s Degree in Hospitality Management or Equivalent is considered an asset
Strong communication and customer service skills
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dream Holidays at other Four Seasons Hotels and Resorts
Comprehensive Insurance coverage for Hospitalization and Personal Accident
Complimentary Employee Meals
Learn more about what it is like to work at Four Seasons – Visit us:
http://jobs.fourseasons.com/careers
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter.