Grade Level (for internal use):
Team: We are a hardworking, driven, and highly creative team that values each team member's opinions and ideas. We inspire one another to achieve strong professional growth while setting high standards and delivering excellence. We keep our community users at the heart of everything we do, ensuring their needs and engagement drive our strategies and actions. Our team works closely and collaboratively, always striving for the best outcomes for both the community and the team.
Responsibilities and Impact:
The Community Administrator will oversee the daily technical operations of our digital community platform, ensuring a smooth and efficient user experience. This includes content management, user access control, monitoring platform performance, and collaborating with teams to resolve technical issues, while ensuring the platform remains up-to-date and user-friendly.
This role offers an exciting opportunity to ensure the seamless operation and optimization of a dynamic digital community platform, contributing to the overall success and engagement of the community.
Key Responsibilities:
Content Uploading and Publishing:
Upload and publish content on the platform, ensuring that it is accurate, timely, and aligned with community engagement objectives.
User Account Management:
Manage user entitlements, permissions, and onboarding processes to ensure proper access for all community members.
Monitor and Report Platform Issues:
Identify, document, and report any technical issues or bugs, working with the technical team to resolve them quickly.
Content Hygiene:
Regularly review, update, and maintain high-quality content, ensuring outdated or irrelevant information is removed and content standards are met.
Platform Performance Monitoring:
Monitor platform performance, gather insights, and recommend improvements to enhance user experience and platform functionality.
Collaboration with Cross-functional Teams:
Work closely with content teams, community managers, and other stakeholders to ensure seamless platform operations and content delivery.
What We are Looking For:
Required Skills:
Bachelor's degree in Marketing/Communication field or similar.
5+ years of experience in platform administration, content management, or a related technical role.
Proficiency in content management systems (CMS) and digital platform tools.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration abilities.
Preferred Skills:
Familiarity with basic coding languages (HTML, CSS, JavaScript, etc.).
Experience with community engagement platforms and user management tools.
Previous experience in a similar role within a digital or online community environment.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
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