Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key responsibilities:
Build and sustain professional and communication skills for advisors in NHT
Identify Learning needs of agents/ any other learners/ business as a learning consultant
Design training curriculum using the principles of Instructional Design
Work closely with the CXHQ/VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.
Observe and evaluate trainee performance during real time training sessions.
Track and maintain trainee attendance and trainee certification records for audit purposes.
Initiate and participate in the projects of the team and the department
Conduct refresher or stratified training batches on NHT modules
Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
When not involved in batches, be willing to support National Command Center with the language assessments for hiring
Maintain key MIS related to all the above activities.
CAT score of 6.5 or above
Undergo and clear TTT- inhouse certification program
Should be willing to work in shifts along with the team in customer business time.
Key skills and knowledge:
For external candidates – 3 years of relevant experience in the BPO is desired
Practical and focused on Metrics. Need to be familiar with Metrix and data reporting
Ability to clearly articulate to the management -various initiatives and reports
Good analytical skills
High level of proficiency in Power Point and Excel
Planning and Organizing Skills
Excellent verbal and written communication skills.
Thorough knowledge of training procedures, methods, and techniques
Experience in delivering training courses
Exposure to general HR/personnel administration
Reporting skills – To conduct presentations and data interpretation
Publishing presentations/ for weekly, monthly and quarterly reviews
Qualification : Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
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