Communication Manager

Communication Manager - 24/7 Rotational Shifts
 

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

About the Team:

The resource is will be part of the EIM Group and responsible to send Incident Notifications to the stakeholders

What he will be doing: 

• Internal and External Communication: The Communications Manager is responsible for crafting and disseminating clear, accurate, and timely updates about the incident to both internal stakeholders and external 
• Status Updates: They regularly update the status page or any other communication channels used to inform stakeholders about the incident's progress and resolution
• Documentation: They document all communication efforts and feedback received during the incident. This documentation is vital for post-incident analysis and improving future incident response strategies
• Send Incident notifications on major incidents to stakeholders. Capture business impact, recovery actions and notify internal and external stakeholders

What he needs to have:

• 6 to 12 yrs of considerable knowledge of incident management principles, procedures and techniques
• Skills will be Incident Management, Incident Management Communication, Executive Communication experience 
• Should have experience inITIL/ Service now
• Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail. Ability to communicate effectively to all levels within the organization
• Demonstrated skill in timely, proactive, responsive follow-through on deliverables. Ability to organize tasks and priorities effectively and under minimal supervision

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities.
• A modern international work environment and a dedicated and innovative team.

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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