Who are we?
Equinix is the world’s digital infrastructure company®, operatingover 260 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
To provide support for in-country teams within COF throughout all aspects of the process from quote to cash, with specific focus on fulfillment activities such as configuration of orders, special investigations and engagement with upstream/downstream teams, primarily within APAC.
The purpose of Commercial Operations Fulfillment Administrator is threefold: -
To maintain visibility of pinch-points where quotes and orders become “stalled” or delayed from progression through the process towards billing To perform the key functions of account number generation and configuration of orders To provide support to the local teams for all aspects of the process from Quote to Cash (e.g. Special investigations)
Responsibilities
Service request & order management (including validation, configuration, booking, order change support, cancellation);
Order management process support;
Order management documentation development;
Delivery of application and process training;
Reporting, metrics and analytics.
Revenue operations coordinators are expected to demonstrate high energy, are dynamic and flexible as well as highly autonomous whilst being able to work excellently in and with a team. Demonstrable ability to build and develop relationships through usual communications methods with a Customer-focused attitude & approach to dealing with other Equinix departments and teams.
Qualifications
Deep understanding and knowledge of Oracle, Siebel or Servicenow
Proven experience of working as part of a successful team
Excellent time and priority management skills
Able to write concise technical or business correspondence, training material or applications documentation
Highly autonomous, have a can-do will-do attitude, and extremely reliable
Have a sense for detail and know how to tackle complex problems.
Clear and concise presentational skills both verbally and in writing
Previous experience and knowledge in delivering training
Previous experience managing small projects or participated in medium to large projects
Expert in Excel and PowerPoint
Previous data mining and analysis experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.