Commercial Account Manager

Founded in 2016, Katalon is a global company providing a comprehensive quality management platform. Our platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Katalon serves over 100,000 users across 30,000 teams of all shapes and sizes, including Fortune Global 500 companies like PwC, KPMG, Abbott, and Standard Chartered. Our automation tool is recognized by prestigious review sites such as Gartner, Capterra, and IT Central Station.
As a Commercial Account Manager, you will have the following responsibilities:

Relationship Management:

• Serve as the primary point of contact for designated enterprise clients, building and maintaining strong, long-lasting relationships.
• Develop a deep understanding of each client's business objectives, organizational structure, and key stakeholders.
• Proactively engage with clients to understand their evolving needs and challenges, and identify opportunities for our solutions to add value.

Adoption and Retention:

• Drive adoption and usage of our SaaS products within client organizations, ensuring that they derive maximum value from their investment.
• Monitor client health metrics and proactively address any issues or concerns to prevent churn.
• Collaborate with internal teams, including Customer Success, Product Development, and Sales, to deliver solutions that meet the unique needs of enterprise clients.

Growth and Expansion:

• Hunt new logos, upsell and cross-sell opportunities within the client base, working closely with the Sales team to execute on expansion strategies.
• Partner with clients to develop strategic roadmaps for leveraging our products to achieve their business objectives, driving increased revenue and customer satisfaction.
• Negotiate contract renewals and expansions, ensuring favourable terms for both the client and the company.

Communication and Reporting:

• Provide regular updates to clients on product enhancements, new features, and industry trends that may impact their business.
• Prepare and deliver executive-level presentations and business reviews to demonstrate the value of our solutions and the impact on client success.
• Maintain accurate and up-to-date records of client interactions, opportunities, and forecasts in the CRM system.

Customer Advocacy:

• Serve as a customer advocate within the company, championing the needs and priorities of enterprise clients.
• Gather feedback from clients and communicate their insights and requirements to relevant stakeholders to drive product improvements and enhancements.
• Act as a trusted advisor to clients, providing strategic guidance and best practices to help them achieve their business goals.