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Job Description

Omsai Credit Collection Services Pvt Ltd is a leading organization in the credit collection sector, focusing on providing efficient and effective debt recovery solutions for our clients. As we continue to expand our operations, we are looking for a motivated and driven Collection Telecaller to join our dedicated team. The selected candidate will play a crucial role in maintaining customer relationships, ensuring timely collections, and providing exceptional service to our clients. At Omsai, we pride ourselves on our commitment to excellence and our ability to adapt to the evolving needs of the industry. As a Collection Telecaller, you will be an integral part of our efforts to enhance our service offerings while also contributing to our overall growth. The position requires excellent communication skills, a strong customer focus, and the ability to handle challenging conversations with professionalism and respect. If you are seeking a rewarding opportunity in a dynamic work environment where your contributions can make a real difference, Omsai Credit Collection Services Pvt Ltd is the place for you.


Responsibilities
  • Make outbound calls to clients to recover outstanding debts
  • Identify and understand customer needs to negotiate payment plans
  • Maintain accurate records of customer interactions and payment agreements
  • Follow up on previous conversations and commitments made by clients
  • Work closely with the collections team to ensure compliance with company policies
  • Provide excellent customer service by addressing client inquiries and concerns
  • Report daily activity and progress to management regarding collections performance
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