Cloud Hosting Engineering - II

Job Summary

Cloud Hosting is a global program that demonstrates virtualization technology to manage project engineering systems at multiple centers. The Cloud Hosting Centers Engineer L-2 is responsible for Tier 2 activities related to the support of the Worldwide Centralized Engineering Infrastructure in the local CLOUD HOSTING center and remote support of other Cloud Hosting Centers. Tier 2 is the first-line support that handles medium complexity issues and activities such as systems deployment, resolution of support requests and collaborating with other Emerson groups. Activities should be performed following existing documented processes and standards under our ISO 27002:2022 certification.

In this Role, Your Responsibilities Will Be: 

• Actively participates in a variety of activities of the daily operation, by providing Tier 2 support without assistance
• Contributes to the creation of solve tasks with varied complexity
• Contributes to the implementation of solutions with varied complexity including those outside existing standards
• Participates in developing procedures and support knowledge definition
• Contributes to the improvement and development of processes and procedures
• Trains staff on existing processes
• Examples of activities:
  • Deployment and decommissioning of systems in a virtual environment
  • Resolution of support requests in a virtual environment, including support for Emerson applications and products such as: DeltaV, Syncade, Mimic and Project Data Link
  • Configuration of product templates
  • Execution of backups and restores
  • Quality assurance
  • Root cause analysis
  • Execution of Disaster Recovery
• Perform deployment of systems in a virtual environment.
• Ensure resolution of support requests in a virtual environment, including support for Emerson applications and products such as: DeltaV, Syncade, Mimic and Project Data Link. and any other staffing needs and people planning using systems and procedures as laid down by EEEC, in a timely and efficient manner.
• Superb communication & interpersonal skills.
• Ready to work in shift roster. (Morning 6 am to 3 pm.)

Who You Are: 

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Bachelor’s degree in information technology, Engineering, or equivalent experience level in related field.
• 4+ years’ experience in:
  • VMware vSphere and VCenter
  • MS Windows server OS 
  • Deployment of virtual machines in a large virtual environment
  • Networking (certifications desirable) 
• Excellent verbal and written communication skills in English.
• Familiar with Emerson Automation Solutions products, processes and standards

Preferred Qualifications that Set You Apart:

• Knowledge of:
  • vRealize operations standard (vROPs)
  • Basic Networking knowledge. 
  • PowerShell and PowerCLI Scripting skill. 
  • Familiar with ‘Service Now’ Ticketing tool. 
  • Experience using MS SharePoint and MS Teams.
  • Familiar with Global support culture. 

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. 

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. 

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion. 

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com