Cloud Delivery Lead (10 yrs -15 yrs)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVES

The S/4HANA Cloud Customer Engagement Principal (CEP) will be the senior lead responsible for effectively positioning S/4HANA Cloud services and offerings to customers. They will work throughout the Customer Lifecycle with a focus on pre-sales and value management to achieve long term customer success. This includes acting as evangelist for our Services portfolio as well as identifying and positioning targeted sales opportunities in collaboration with the License and Services Field Sales teams.

The CEP will help to manage customer expectations through understanding their challenges moving to a standardized public cloud environment. During this process, you will define the delivery model to make customers successful. This is a key role which requires deep understanding of ERP process across functional borders, as well as a sales and service-oriented attitude.

What you''ll do:

• Plan and personalise the customer journey thus ensuring customer success for S/4HANA Cloud
• Key member of the S/4HANA Cloud Delivery Practice who will help to manage customer expectations through understanding their challenges moving to a standardized public cloud environment
• Provide our customers key insight and direction related to how S/4 HANA Cloud (transformation) projects are run using SAP Activate & best practices

• Ensure customers understand the unique selling points and the value that is provided by SAP’s S/4HANA Cloud offerings
• Act as an S/4HANA Cloud thought leader, developing content pieces that can be leveraged in the marketplace to drive customer/ prospect demand for the solution and services
• Review license pipeline, qualification and service attach for the Services portfolio
• Support pre-sales activities (both license and services); Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT)

• Scope customer requirements and develop detailed solution approaches to meet customer’s business requirements and be accountable for the outcome
• For each qualified opportunity, provide S/4HANA Cloud solution positioning, high level solution design, and services engagement structure
• For each won opportunity, drive the transition to delivery execution to support SAP’s implementation responsibilities

• Create assets to support a scalable cloud delivery model, which helps to achieve lower & more predictable service costs, ensure high quality, speeds up time to value and is both partner and customer friendly
• Develop & institutionalize DBS S/4HANA Cloud sales best practices with service account managers & AE’s across Japan

What you'll bring:

• Responsible for end to end delivery of projects,Customer engagement, Incident Management, resolving escalations & strong project Management skills.
• Able to build strong professional credibility both internally and externally, by effectively managing and developing relationships
• Demonstrated leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience
• Competence in clear, concise and tactful communication with senior executive management, clients, peers and team members
• Understanding of cloud, hosted services, and SaaS/ PaaS models as well as cloud -based commerce and business networks
• Experience with SAP Services end to end implementation (from services sales to delivery)

Preferred

• Previous roles which will be helpful for a successful start include (not limited to): Project / Program Manager, Engagement Architect, BTS, Services Sales
• Thorough knowledge of the S/4HANA Cloud solution, Services portfolio, customer use cases, competitive environment and knows what it takes to be successful
• S/4 HANA Public cloud experience is preferred.

Professional Experience

• 10+ years’ demonstrated industry/solutions knowledge and expertise in breakthrough positioning and the delivery of value-added content and thought leadership
• 10+ years’ customer facing experience with involvement in sales areas
• 2+ years’ experience in a Cloud line of Business (eg. IaaS or Pass or SaaS) is preferred
• 3+ years’ experience in evaluating new business development opportunities in new or emerging markets.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419251  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.