Job Description
Client Support Specialist
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
- *Delivers legendary Client Support via phone, email and chat support to drive client retentions
- Answers incoming client requests in a fast-paced environment.
- Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
RequirementsWhat you need- Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts- 7 AM to 3:30 PM IST
- 1 PM to 9:30 PM IST
Weekend Shifts- 6AM to 2:30PM IST
- 2PM to 10:30PM IST
- 10PM to 6:30AM IST
- Bachelor's degree or 1+ years of client service experience.
- Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
- Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
- Displays high energy and passion.
- Demonstrates a strong work ethic and personal integrity.
- Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
- Works well in a team environment and interacts well with all levels of the organization.
- Proven track record to develop and maintain strong client relationships.
- Takes initiative for self-development and exhibits persistence in learning new processes.
- Demonstrates excellent written, oral and listening communication skills.
- Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
- Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
- Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
The Brightly CultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together We Are BrightlyEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
