Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Client Service Specialist
Principal responsibilities
- Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
- Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services.
- Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
- Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set.
- Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
- Ensure all activity documentation is complete to provide performance tracking.
- Complete other responsibilities, as assigned.
- Establish and maintain excellent working relationships with the key HSBC stakeholders.
- Ability to adapt to changing priorities while managing requests from multiple stakeholders.
- Provide a clear and concise response to their client queries.
