Client Service Manager - Associate

Our CIB Call Center group creates and delivers the right solutions to our customers.

• Clients: Partner with our clients program administrators to provide the right solutions for their corporate accounts 
• Account Holders: Assist the end user of their inquiries  

 We are looking for individuals with a passion for managing a team and the following skills:

Job Responsibility:

• Develop and lead team of Specialists 
• Lead by example and coach on key behaviors to drive results 
• Responsible for performance management 
• Select and retain talent 
• Identify ways to support inclusion and diversity
• Resolve employee and escalated customer problems and inquires 
• Operates with urgency and meet deadlines
• Relationship management
• Participates in execution of strategy 
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities 
• Required to abide by all applicable regulatory and department practices and procedures 
• Drive risk and control initiatives

Required qualification, skills and capabilities:

• Experience with multiple browsers, multiple tabs,  window navigation and instant messenger tools 
• Fluency in Windows Operating Systems and Microsoft Office tools

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.