Client Service Manager

Job Title: Client Service Manager

Location: Gurugram, India

Role Description

• The Client Service Analyst is responsible for managing client issues proactively, efficiently and to the satisfaction of the client within assigned portfolios.
• The candidate will work Independently and as a Team under the guidance of the Client Services Head and provide administrative and analytical support in the daily administration and coordination of assigned clients/accounts; servicing of client enquiries, escalation of client issues, the administration of client service issues including SLA's, preparing client reporting, in some cases assisting with on-boarding activities for new and existing clients and working with Operations to ensure products/services are set up for their client base.
• You will also be responsible for cross sell of cash products, managing critical transactions for clients and providing regulatory guidance and completing service reviews periodically and maintain client satisfaction index

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

The role is a part of client service team (I&S) in Delhi branch (based out of Gurugram).

Key responsibilities include

• Servicing key tier 1 relationships in cash mgmt. and trade finance
• Cross sell cash products
• Managing critical transactions for clients and providing regulatory guidance Completing service reviews periodically and maintain client satisfaction index
   

The role is very critical to manage and maintain existing client base and ensure they continue to bank with DB and also seek incremental biz opportunities from these key names

Your skills and experience

• Client management skills
• Proactive, Fast learner and able to apply learning in managing clients
• Excellent communication skill
• Team player, Good analytical skills
• Knowledge of New Cash mgmt. and trade finance products
• Well-versed with a good knowledge of banking Regulations related to Current Accounts and FEMA Current Account /Capital Account guidelines/ Trade
• High standard of client delivery

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.