Client Service Analyst - Payments - Bengaluru (Devanahalli)

Job summary:

J.P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India. 

As an Analyst in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services. Role involves focus on liaising with clients and internal teams for seamless execution of account maintenance requests. You will be expected to have a process driven mindset for client requests to bring in efficiency and improve client experience.

Job responsibilities:

• Actively manage a number of identified prime clients including Large Corporate and multinational corporations and support their banking needs 
• Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
• Guide and handhold account maintenance activities for portfolio as well as unallocated clients
• Support various transformation initiatives like outreach programs to enrich client experience
• Track and understand impact of the regulatory changes for key prime clients and proactively work with them to comply with the same
• Manage KPIs , metrics and country business objectives

Required qualifications, capabilities, and skills:

• Understanding of Global Cash Management products
• Graduate degree holder with minimum 5 years of banking experience with minimum of 2 years in customer service role
• Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing
• Good inter-personal and relationship management skills
• Ability to work independently and achieve desired results

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.