Client Resource Manager

As a Resource Manager for Contractor & Partner Management, you will drive strategic workforce planning initiatives and optimize human capital resources across Professional Services. Working alongside HR and business segment Leadership, you'll enhance contractor and partner management, identify skill gaps, and ensure alignment between business needs and human capital capabilities. Your role will be crucial in building an efficient workforce that supports organizational objectives, overseeing partner management, guiding stakeholders through the TR procurement process, and implementing time management controls using Certinia and Fieldglass. Key responsibilities include workforce analytics, process improvements, compliance management, and providing strategic recommendations to business leaders.

About the role:

In this opportunity, as Client Resource Manager you will:

• Lead workforce planning initiatives to optimize contractor utilization and provide strategic guidance to business leaders on workforce planning and development
• Partner with HR and Leadership Teams to inform strategic hiring decisions based on skill gap analyses and business requirements
• Develop and implement contractor management processes, including recruitment, onboarding, and performance monitoring
• Collaborate with the training team to design, execute, and evaluate upskilling programs aligned with identified business needs
• Conduct workforce analytics to identify trends, opportunities, and areas for improvement in resource capabilities
• Create and maintain partnerships across business units and with external service providers, such as Fieldglass, to understand and address evolving workforce needs
• Develop comprehensive reporting on workforce metrics and provide strategic recommendations
• Drive process improvements in workforce management, resource optimization, and procurement processes to enhance efficiency and reduce cycle times
• Lead special projects related to human capital enhancement initiatives
• Establish and oversee partner performance metrics and service level agreements
• Implement and oversee time management controls across Certinia and Fieldglass platforms, ensuring accurate tracking and reporting for contractors and partners
• Develop and maintain policies and procedures for effective time management and procurement processes across systems
• Guide stakeholders through the TR procurement process for engaging contractors and partners
• Ensure compliance with procurement policies and procedures throughout the contractor and partner lifecycle

About You:

You’re a fit for the role of Client Resource Manager if your background includes:

• Bachelor's in HR, Business Administration, or related field; Master's preferred
• 5+ years in workforce planning, talent management, or related roles
• Strong knowledge of training and development
• Experience in contractor management and workforce optimization
• Proficient in data analysis and translating insights into actions
• Skilled in project management and leading multiple initiatives
• Excellent interpersonal and communication skills
• Ability to work independently and make strategic decisions
• Knowledge of HR best practices and workforce trends
• Familiarity with HRIS systems and workforce planning tools
• Strong business acumen aligning human capital with business goals
• Preferred experience in designing and implementing training programs
• Shift Timing: 6.00 pm to 3 AM (US Shift)

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.