Client Optimisation Programme - Vice President

You are a strategic thinker passionate about driving solutions in Client Optimisation Programme. You have found the right team.

As a Vice President in the Client Optimisation Programme, you will be a strategic thinker passionate about promoting solutions. You will work closely with various teams to define the Client Service strategy, develop execution plans, and manage the Client impacting workstreams. Your role will involve developing and executing a comprehensive strategy for optimising client service delivery, overseeing the client impacting workstreams for the Optimisation Program, and managing Client Services resources effectively. You will also utilize data analytics and feedback mechanisms to evaluate the effectiveness of client service initiatives and coordinate client training for proprietary JPM technology.

Job Responsibilities:

1. Develop and execute a comprehensive strategy for optimising client service delivery and optimising client behaviour, identify areas for improvement and implement solutions to enhance client satisfaction.
2. Oversee the client impacting workstreams for the Optimisation Program, including monitoring performance metrics, ensuring key deliverables are met to achieve the program objectives.
3. Collaborate with key stakeholders in Client Service, Sales, Product, Product Development, Operations and Technology to align program goals with organizational priorities.
4. Manage Client Services resources to effectively to achieve maximum impact. Identify opportunities for investment in technology or process improvements, as well as changes to client behaviour, to enhance client service delivery and improve the operating model across clients.
5. Utilize data analytics and feedback mechanisms to evaluate the effectiveness of client service initiatives.  Regularly report to senior management, highlighting successes and areas for improvement.
6. Coordinating client training for proprietary JPM technology

Required qualifications, capabilities and skills:

• Bachelor’s degree in Finance, Business, or a related field. Advanced degree such as MBA, CFA or relevant certifications.
• Proven track record of leadership in managing global projects, working with multiple senior stakeholders, with the ability to oversee multiple initiatives simultaneously
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Analytical mindset, with the ability to interpret data and make data-driven decisions
• Demonstrated ability to drive change and implement process improvements in a complex organizational environment
• Prior Securities Services experience in Operations, Product or Client Service, fund accounting or custody background
• Strong presentation and analytical skills, speaking and oral skills. Ability to summarize, simplify and communicate detailed and complex information to a broad range of team members across the seniority spectrum, whether verbally or written
• Effective problem solving and ability to exercise sound judgment and make effective decisions on behalf of the client and JPM. Ability to prioritize, handle multiple tasks and work with minimal supervision
• Hands-on experience with data management and visualisation tools.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.