Client Onboarding Associate

You are a strategic thinker passionate about driving solutions. You have found the right team.

As a Client Onboarding Associate within our team, you will be an integral part of the global Middle Office Operations team, supporting all aspects of client onboarding, including the fulfillment of Anti-Money Laundering (AML) and Know Your Client (KYC) requirements. You will partner with client-facing teams to ensure all client KYC records comply with regulatory standards and ensure the high quality and timely completion of all client-level due diligence requirements. You will own the end-to-end onboarding process for all clients, assist with drafting and gathering client documents, and make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team. Additionally, you are expected to stay current with all regulatory changes and requirements related to client KYC, suitability, and documentation.

Job Responsibilities: 

• Ensure process outputs are of high quality, in line with internal quality standards, and escalate any issues to the Onboarding Team Lead
• Provide advice and guidance to team members to foster an environment of continuous improvement
• Serve as an escalation point for issues and interface with key stakeholders
• Develop and produce critical metrics and reports related to department performance, risk quantification, stratification, and resource capacity limitations.
• Train and develop talent, provide SME/technical support, and identify knowledge gaps to conduct training sessions for high-quality output
• Act as a role model in driving high-quality outputs
• Coordinate the effective completion of each assigned case from initiation to completion, following up with team members for sub-activities across the end-to-end renewal process
• Act as the primary interface for bankers, manage expectations, and enhance the client experience
• Communicate clearly and transparently, articulating AML/regulatory requirements
• Drive effective issue resolution within policy boundaries, ensuring cases are completed in line with defined service level agreements

Required qualifications, capabilities and skills: 

• You must have at least 5+ years of experience 
• Develop a strong understanding of KYC, AML, and regulatory requirements (e.g., HKMA and MAS).
• Gain strong knowledge of the private banking industry.
• Exhibit strong interpersonal, analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making, and conflict resolution skills.
• Communicate excellently, with fluency in English and Chinese (written and verbal) as appropriate.
• Maintain an open mind and share information, knowledge, and expertise with peers and team members.
• You must hold a bachelor's degree or above

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.