Job Description
Title Client Enablement Senior Manager
Department GPS Service Excellence Centre
Location Bangalore
Reports To GPS - WI Implementation Ops Associate Director
Level Senior Manager
Fidelity International offers world class investment solutions and retirement expertise. We are a privately owned, independent company, with the commitment and resources to provide the investment expertise, technology and service innovation needed to help our clients achieve their financial goals.
Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.
Find out more about what we do, our history, and how you could be a part of our future at www.fidelityrecruitment.com/europe/about-us
About your team
Within GPS Distribution Service and Support, the Service Excellence Centre is a multi-channel department that consists of three main functions; Client Support, Client Enablement and Change and Governance. We promote a culture of inclusion, collaboration, empowerment and delivery.
• The Client Support function works with new and existing clients, internal Stakeholders and third parties to deliver scalable service and support that is consistently of the highest quality, utilising industry best practise.
• The Client Enablement function’s primary focus is to produce reporting for clients, internal stakeholders and third parties, focusing on a consistent and high quality delivery.
• The Change and Governance function facilitates employees solving their daily challenges and breaking down silos. We provide the framework for continuous improvement, collaborating initiatives in the pursuit of excellent client service.
About your role
The purpose of the Client Enablement Senior Manager role is to oversee the operation of the Client Enablement team and is responsible for the day to day activities and guidance of the team members. This will involved daily planning, problem solving, task oversight as well as supporting the implementation of FIL’s wider strategy.
The purpose of the Client Enablement team is to provide support to our internal Stakeholders, external clients and third parties. The team are responsible for delivering regular reporting, survey completion, production of MI and audit responses, ensuring timely and accurate fulfilment of all information requests.
About you
Key Responsibilities
Competencies (Mandatory)
Competencies (Preferred)
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.