Chief Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Chief Engineer.

Why join us? 

• If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
• Our global technology teams work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We work in agile DevOps teams with colleagues globally.
• We are investing heavily across our Technology and Digital domains, and to accelerate achieving our vision, we are seeking an experienced Chief Engineer .

About Enabler platforms:

Our focus is on delivering at scale to our customers and colleagues, accelerating the digital roadmap through the deployment of our end-to-end digital platform, and in developing a true partnership model and ways of working with the business through the Value Stream Agile Ways of Operating; improving our time to market and, most importantly, our end user experience.

Why work for Enabler platforms?

• Wealth and Personal Banking Enabler Platforms creates seamless connectivity and empowers customers through innovative technology. We set the benchmark for everyday banking, ensuring secure transactions, and enhancing customer journeys.
• In Wealth and Personal Banking Enabler Platforms we ensure customers receive timely updates, messages, and information on exciting new products and offerings. Through our cutting-edge mobile app and innovative touchpoints, we empower customers to stay connected to the latest banking services. With unwavering commitment, we deliver scalable solutions, prioritizing people, collaboration, and resilience. We consolidate our mobile, branch, contact centres and digital channels to ensure seamless delivery of these products and features. Together, we rise to challenges, fulfilling objectives and delivering secure digital solutions to our customers.

Key Responsibilities:

• The Chief Engineer is accountable for end-to-end execution and delivery of the HSBC services to our clients, including change programmes, technology programmes and production services. 
• The role will support our multi-year architecture, technology, people, and process changes while ensuring delivery to our business partners’ requirements. Pivotal to this will be modernising our technology, redefining our ways of working; diminishing engineering friction and creating enabled and autonomous teams that can deliver functions front-to-back.
• The role holder is responsible for working across the Technology Delivery Lifecycle including inception, construction, testing, release and on-going management of a product or service.
• Drive activities to support Engineering Transformation under our Future Fit programme to include:
•          o    E2E automation Workflow (CI/CD)          o    Fully Automated Functional Integration test         o    Observability and Alerting         o    Reusability of Assets within Digital
• Provide technical leadership across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities typically being deployed to resolve the most challenging and/or impactful projects or deliveries
• End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey 
• Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service’s direction.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data. 
• Create technical test strategies, plans and records, including unit and integration tests, within automated test environments to ensure code quality. 
• Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge. 
• Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change.
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
• Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.
• Work with the Engineering Practice to promote development of engineers through coaching, and mentoring.
• Experience on technical tools & solutions that enable Integration, Transformation and Cloud automation alongwith deep understanding of the requisite controls, governance and associated life-cycles.