Chef de Partie - Bakery

Administration

·Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

·Assists in the preparation and updates of the Departmental Operations Manuals.

·Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

·Provides a courteous and professional service at all times.

·Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

·Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.

·Maintains positive guest and colleague interactions with good working relationships.

·To regularly monitor the Hyatt Guest Satisfaction survey report and to ensure the minimum benchmark scores are achieved and implement action plans as directed to achieve constant improvement year on year.

·To ensure the minimum benchmark scores of the Consumer Audit are achieved, and implement action plans as directed to constantly improve the results Year on Year.

·To keep abreast of the Hotel Guest feedback, complaints, views, etc. posted on websites, print or electronic media or any other available communication channels.

·Monitors Bakery and Pastry standards in all outlets and banquets.

·Checks incoming ingredients ensuring that all merchandise is in accordance with order sheets and receiving records.

·Ensures orderly handling of all raw products and checks that quantities prepared are according to recipes and plate specifications.

·Prepares and supervises daily mise en place and ensures that all sections are supplied with fresh and high quality products based on anticipated business levels.

·Frequently verifies that only fresh products are used in Bakery and Pastry preparation.

·Establishes and enforces sanitation standards for the kitchen.

·Assists in making sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

·Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.