CAVS Engineering Lead India – Assistant Vice President 2

Job Title

CAVS Engineering Lead India – AVP -2

Role Summary & Role Description

Who we are looking for

State Street’s Corporate Audiovisual Services team in the Global Technology Services organization is looking to hire a CAVS Engineering Lead in India. This position will support a large financial services corporation in the administration and functionality of its audiovisual services throughout India, working with a global team to ensure all projects and operations follow global team standards. The role requires strong expertise in Unified Communications engineering, including administrating, technical engineering, change management, and L4 troubleshooting support. You will collaborate with other UC admins/engineers to ensure seamless functioning of UC software platforms employed by the CAVS team. The candidate will also be an escalation point for CAVS day-to-day operations and end-user communications at senior employee levels. They will be expected to tactically support the resolution of technical, resource and people needs by facilitating the process and coordinating various actors.  The ideal candidate must demonstrate proven engineering competency, earning the trust and respect of end-users by ensuring that audiovisual staff, services, and vendor support are managed with technical excellence.

Why this role is important to us

At State Street, our purpose is to help create better outcomes for the world’s investors and the people they serve. As part of our Global Marketing organization, you will join a team of marketing, brand, design, reputation and communication experts who build and protect State Street’s image through campaigns and communications that bring our purpose to life.

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role, you will be responsible for helping to support and build essential partnerships with our clients.

If you are looking to make your mark in a vital and dynamic industry — and work with people who are creating and protecting the future of our firm — join us!

What you will be responsible for

As a Technical Escalation Manager you will

• Overseeing daily service delivery of Collaborative Communications platforms, including architectural engineering, support management, senior SME escalation (L4), technical change management, and reporting. Key tasks include: 
  • Collaborating with networking, desktop, software deployment, information security, hardware teams, service vendors, and business users before, during, and after transformation. 
  • Providing guidance and support for enterprise conferencing solutions like Zoom, MS Teams, Google Meet, and UCaaS in large organizations. Preferred experience in network operations, IPTV, VOD, digital signage, and platform integrations. 
  • Reviewing and configuring network architecture for Audiovisual, Video Conferencing, and UCaaS Platforms managed by Corporate Audiovisual Services Team, covering on-prem & cloud development, modernization, support management, ITVM ticket requests, tracking, senior SME escalation (L4) and interfacing with IT towers, vendors, and business users. 
  • Managing AV/VC/UC Platform and device certifications and password rotations. 
  • Handling technical change for department projects and platforms. 
  • Investigating and testing new platform features and technologies.
  • Configuring and managing connection between identity provider and service provide by working with identity provider engineers (SSO, IDAM).
  • Ensures both effective operations within the CAVS team, and manage team as a functional lead in India
• As a Corporate Audiovisual Services Escalation Specialist, you will act as the primary escalation point for various operational needs within the India CAVS team. Key tasks include:
  • Escalating support for executive events such as town halls, board meetings, client events, and offsite events. You will collaborate and communicate with event planners, local stakeholders, executive admins, local IT representatives, and Corporate Audiovisual Services management on AV logistics and planning
  • Be a representative to the India region on behalf of Corporate Audiovisual Services operational suppoert. Ensuring the following business-as-usual practices are being adhered to:
    • Conference Room System health checks
    • Meeting support
    • Syustems integration project assistance
    • Indicent Resolution
    • Request item fulfillment
    • End-user communications
    • Vendor coordination for site visits/issue resolution/end-user support

What we value

These skills will help you succeed in this role:

• Excellent end-user relations skills with strong ability to interface across all management levels, including c-suite. Maintains composure under pressure, meeting time-sensitive goals with excellence. 
• Ability to convey technical details to non-IT stakeholders for a comprehensive understanding of services and implementations. Strong communication skills and attention to detail. 
• Ability to work both independently with a minimum of supervision and as a team player contributing to the overall effectiveness of the team.
• Ability to efficiently balance priorities and excel in organization, tracking, and scheduling. 
• Ability to work in a team to create technical procedures, documentation and service improvements.
• Ability to converse with network architects and engineers to ensure clarity and timeliness of action items and changes required for service implementation and needs.
• Creative and effective problem solving, root-cause analysis, and resolution follow through
• Proven track record in fostering inter- and intra-team relationships, collaborating across departments, and engaging effectively at all organizational levels. 

Core/Must have skills

• Video Conferencing platforms such as Zoom/MS Teams
• Software Administration
• People Management
• Service Delivery
• Audiovisual hardware
  • BiAmp, QSC, Crestron, Neat, Logitech, DTEN, Cisco, Haivison etc. is a plus

Good to have skills

• 5 years prior work experience working within a client service role in Collaboration/Corporate Audio Visual Services and 15+ years of relevant work experience working with large, enterprise clients
• Resource creation and configuration in Azure Active Directory.
• Experience preferred with Zoom Sessions webinars
• Microsoft, Avixa, and/or other IT/AV organization certification
• B.S. degree in a related field

Work Schedule

Location – Bengaluru

Keywords (If any)

 #collab #cavs #audiovideo #UC

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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