Job Summary
This job is purely night shift
• This role is responsible for leading moderately sized sales support teams while handling escalated issues and challenges, and managing order processes. The role aligns team goals with senior management, analyzes performance reports, and optimizes processes. The role assists in resource allocation and collaborates with other departments to implement quality assurance measures to maintain high service standards.
Responsibilities
• Leads moderately sized sales support teams, overseeing day-to-day tactical duties, and providing effective leadership and guidance.
• Ensures the availability of necessary tools and resources to support the team and streamline processes effectively.
• Manages the order management process while continuously refining and optimizing existing processes to enhance efficiency and accuracy.
• Manages escalated issues both internally and externally, with a focus on maintaining customer satisfaction.
• Works with senior management to align departmental goals with broader organizational objectives.
• Generates, analyzes, and interprets performance reports, utilizing data-driven insights for decision-making.
• Assists in resource allocation and managing the department's budget, adhering to financial guidelines.
• Identifies opportunities for streamlining and enhancing sales support processes, implementing best practices.
• Collaborates effectively with other departments and support groups to resolve escalated order management issues across all product lines.
• Implements and enforces quality assurance measures to uphold high standards of service and support.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of job-related experience or 2-4 years of management experience, preferably in customer support, sales operations, sales support, people management, or a related field.
Work shift - night - 6:30 pm to 3:30 am.
Preferred Certifications
• Certified Sales Operations Professional (CSOP)
Knowledge & Skills
• Administrative Support
• Cold Calling
• Customer Relationship Management
• Customer Support
• Finance
• Inside Sales
• Invoicing
• Marketing
• Merchandising
• Product Knowledge
• Project Coordination
• Proofreading
• Sales Administration
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Support
• Salesforce
• SAP Applications
• Selling Techniques
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts multiple teams and supports projects requiring understanding of multiple disciplines or areas of HP.
Complexity
• Develops creative responses to resolve issues.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.