Are you customer obsessed, flexible, smart and analytical, execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you. Amazon Seller Services India offers services to retailers in India to grow their online sales. See services.amazon.in for details of products and services. This business within Amazon offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Amazon innovation.
We are looking for an experienced associate. Working in a dynamic environment, you would own the business operations process and be responsible for enabling product/service selection on Amazon while monitoring key success metrics for sellers/ service providers, identifying problem areas and business challenges and collaboratively shaping solutions with category and business teams to help sellers/service providers grow and deliver a superior customer experience on Amazon. The successful candidate has a passion for driving business with high ownership and can quickly become a subject matter expert to drive things independently. The candidate has significant experience of working with customers, has hands on experience in analyzing data & identifying trends, working with and influencing multi-function stakeholders and sellers/service providers, building and scaling processes and programs to drive output in a scalable manner. The successful candidate also has excellent communication skills and has experience in high impact stakeholder or seller/provider/vendor communications/ negotiations.
Roles and Responsibility:
Under general supervision follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity. Show high degree of ownership to drive things independently with focus on inputs to drive outputs. Tasks include -
1. Engage with sellers/ service providers to manage their performance on Amazon metrics & support them to improve the quality of inputs offered to customers.
2. Drive necessary business development and operational efforts to grow the business
3. Engage with multiple stakeholders to drive programs around business goals
4. Analyze data, identify trends, create reports & establish mechanisms to influence
5. Establish operational processes, build scalable SOPs, educate stakeholders
6. Disproportionate focus to improve customer experience and constantly benchmark with internal and external references to drive improvements
- Bachelor's degree
- Experience with Microsoft Office products and applications
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