Card and Payments: Technical Lead

Software Requirements:

• Proficiency in Mainframe technologies, including COBOL, JCL, CICS, MVS, SORT, and Eztrieve.
• Experience with scheduling tools such as Control M, CA7, TWS, or Job-Track.
• Familiarity with incident management tools, specifically ServiceNow.

Overall Responsibilities:

• Resolve batch abends in VisionPLUS (V+) batches, including JCL, application, and CICS issues.
• Monitor and perform operations for Production and User Acceptance Testing (UAT) batches as requested by the support team.
• Understand V+ batch flow, after-hours processing, and critical job SLAs.
• Collaborate with multiple teams during critical activities and process requests promptly.
• Debug basic issues and provide solutions when jobs abend or issues arise.
• Work independently following knowledge transfer, escalating unresolved issues in a timely manner.

Category-wise Technical Skills:

Mainframe Operations:

• 5+ years of experience in Mainframe operations, specifically in batch processing and region issues.
• Knowledge of JCL, VSAM, COBOL, and FAS, including abend resolution.

Job Scheduling & Management:

• Hands-on experience with Control M for job scheduling, updating, addition, deletion, and new batch scheduling.
• Experience with CHG/Dress Rehearsal activities.

Incident Management:

• Familiarity with managing priority and crisis calls.
• Experience with incident management processes and tools (e.g., ServiceNow).

Experience:

• Minimum of 5 years of experience in Mainframe operations with a strong focus on batch processing and production support.
• Prior experience in a production support environment is preferred.

Day-to-Day Activities:

• Monitor batch jobs and resolve any abends or issues that arise during processing.
• Collaborate with application teams to understand requests and perform necessary activities accurately.
• Participate in shift rotations, including morning, evening, and night shifts.
• Communicate effectively with team members and stakeholders to ensure smooth operations.
• Participate in critical activity collaborations to ensure timely processing of requests.
• Provide updates on job statuses and escalate issues as needed.

Qualifications:

• Required: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Soft Skills:

• Excellent oral and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Comfortable working under pressure and handling urgent issues.
• A proactive attitude towards learning and professional development.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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