Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist
- This person will primarily understand the existing Carbon Framework and work closely with the framework consuming teams to support and evolve it. The person will work with Engineering, Architecture, Product Owners, and other stakeholders to make correct decisions to support and evolve the framework.
- The key responsibility is to manage the Support aspect of Carbon Framework by means of tickets management, team collaboration, technical issue troubleshooting, guiding teams during support, customer expectation management, customer communication, framework knowledge / documentation management, framework release management etc.
- Lead Carbon Support team (spread across India and China), keep track on open tickets, troubleshoot tickets and guide team for resolution. Fix issues and implement new features as per customer requests in hands on fashion while collaborating with engineering team as required.
- This person will also work closely with framework consumers and product owners to define the requirements for new product features and give demos and help define road map with product owner. Produce necessary metrices as required by PO.
- Assess the benefits, risks, and dependencies of various solution options by leading technical conversations.
