opportunity for improvement. Analyze call trends through call listening to uncover customer ... Experience : Two years’ experience with Call Center Quality Assurance is preferred....
role in the Corporate Competency Center(s) within the region (workload ... the locally implemented Corporate Competency Center(s) within the region and ...
for the Genesys Engage Contact Center Platform. The ideal candidate will ... development, including Genesys Voice SCXML Call Flow, GA, GAX, OPM, and ...
production triage and incident management call. Ability to work flexible & ... Monitor. Exposure in Global Command Center and SRE practices. Additional Information ...
- 400 059. India • Attending the Call backs, Routine Maintenance /Code Maintenance ... , customers, and colleagues – at the center of everything we do . We ...
Bengauluru office and build a center of excellence for the Messaging ... incidents and participate in on-call rotation and conduct RCAs for ... embody our values — something we call...
skills aiming for a one-call resolution when possible. Ask relevant ... - 5 years' experience in a call center environment (USA voice-based) Proficient ...
in shifts and being on-call to address any urgent transport ... Coordinator based at our Bengaluru Center office. You will collaborate with ... optimal functioning of our Bengaluru Center...
line of business. The contact center environment is undergoing a major ... platforms. Hands-on experience designing call flows using Visio or Idraw ...