Business Training & Development 2

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role-
As an Instructional Designer at PayPal, you will design and develop engaging training programs and e-learning modules that support employee development and key business initiatives. Collaborating with cross-functional teams, you will create innovative learning solutions that enhance onboarding, compliance training, and our return-to-office strategy.
Meet our team-
As an Instructional Designer, you will directly enhance our business by developing impactful training programs that elevate employee skills and ensure compliance across the organization. You’ll work closely with various teams to create learning solutions that align with our strategic objectives, fostering a unified and proficient workforce. Your efforts will enable us to deliver exceptional service to our customers by equipping our employees with the knowledge and tools they need to excel. By integrating innovative training methods, you play a vital role in driving our organizational success and maintaining our commitment to customer satisfaction.

Job Description:

Your way to impact -

As an Instructional Designer, you will directly impact our business by developing training programs that enhance employee performance and ensure compliance. You’ll collaborate with various teams across the organization to create learning solutions that align with our strategic goals, fostering a skilled and cohesive workforce. Your efforts will empower our employees to deliver exceptional service to our customers, driving customer satisfaction and loyalty. By implementing innovative training initiatives, you play a crucial role in our organizational success and in maintaining our commitment to outstanding customer experiences.

Your day to day -

• Design and Develop Training Materials: Create engaging e-learning modules, infographics, and multimedia content using tools like Articulate Storyline, Adobe Captivate, and Canva to support our annual compliance training, Pathways Initiative, and onboarding programs.
• Collaborate with Cross-Functional Teams: Work closely with HR, IT, and department leaders to identify learning needs, gather requirements, and ensure that training programs align with organizational goals and business-critical initiatives.
• Manage Curriculum Development Projects: Oversee the end-to-end process of curriculum development, including planning, content creation, and implementation, while ensuring timely delivery and maintaining high-quality standards.
• Facilitate Continuous Improvement: Collect and analyze feedback from training participants and stakeholders to refine and enhance learning materials, ensuring they remain effective and relevant to both employees and the organization.
• Utilize Learning Management Systems (LMS): Administer and maintain our LMS, ensuring seamless integration of training modules, tracking learner progress, and generating reports to measure the impact of training programs.

What do you need to bring-

• Proven Instructional Design Experience: Minimum of 3 years in instructional design, with a strong portfolio showcasing e-learning modules, curriculum development, and multimedia content creation.
• Proficiency with E-Learning Tools: Expertise in using tools such as Articulate Storyline, Adobe Captivate, and Learning Management Systems (LMS) to design and deploy interactive training programs.
• Strong Curriculum Development Skills: Ability to develop comprehensive curricula that align with organizational goals, including lesson planning, content mapping, and assessment design.
• Excellent Collaboration and Communication: Strong interpersonal skills to effectively work with cross-functional teams, gather requirements, and communicate complex ideas clearly and concisely.
• Analytical and Problem-Solving Abilities: Competence in collecting and analysing feedback, measuring training effectiveness, and making data-driven improvements to learning materials.

*We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.