Job Description
JOB PROFILE SUMMARY
Conducts in-house classes for entry level to senior personnel. Prepares and teaches classes. Prepares and maintains training materials and documentation.
CRITICAL COMPETENCIES
• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
KEY RESPONSIBILITIES
Delivers training ½ day or more with multiple media methods. Applies needs analysis framework with help and understands potential business outcomes. Utilize Instructional Design principles to build learning (lesson) plans and create effective course materials. Promotes out of classroom activities to enhance learning. Create blended learning experiences.
KNOWLEDGE
• Basic knowledge of the processes, procedures and expectations of technical and customer support organizations
• Basic understanding of training methods, utilizing different approaches and technologies
• Basic knowledge of company's products and application areas
EDUCATION & EXPERIENCE
Any fulltime graduate.
2 - 4 years of experience in the field of role required
