Experience Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title

Experience Ambassador

Business Unit /

Account

Integrated Facilities Management – Corporate Solutions

Reporting to

Facilities Manager

Overall Role

Experience Ambassador will be part of the Facilities Management team, to drive and increase customer satisfaction. This individual is the go-to-person for all facilities engagement matters.

The team aims to manage the big site with a smaller site approach to establish stronger relationships with the customers. This provides an opportunity for the Experience Ambassador to create an engaging experience to our customer and their guest.

This individual ensure that a seamless consistent level of service is provided at every user touchpoint.

Duties & responsibilities

What this job involves –

Site Management

• Conduct sitewalk daily with the checklist, look out for defects and manage any hazardous objects accordingly.
• Ensure that the meeting rooms are in ‘ready-to-use’ condition whenever unoccupied
• Ensure that office equipment are in good working condition. Otherwise, rectify immediately
• Liaise and manage respective vendor to support the functionality of office space
• Responsible to consolidate all customer issues and generate a monthly report
• Manage all customers’ issues tactfully and confidently

Customer Communications

• Start the day with greeting customer, using customer name
• To be attuned with customer, build and establish relationship with stakeholders across all levels

At Your Service Communications

• Share communications collaterals with the JLL team
• Mailbox must be emptied at the end of each day.  Urgent emails to be prioritise first

Administration Duties

• Perform stocktake for pantry food item.
• Police the clean desk policy.
• Adhoc responsibilities assigned by Facilities Manager.

Candidate Specification

Experience

• Experienced in Hospitality and/or Tourism sector or related professional area / Events Operations Management
• Proven experience in a customer service environment

Task Skills

• Proficiency with Microsoft Office
• A meticulous individual with good organization skill
• Customer focus mentality

Personal Skills

• High level of communication and interpersonal skills.
• Confident, friendly & engaging

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.