Business Support Analyst

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We're looking for an experienced Business Support Analystreporting to Manager, Business Applications Support. You will be responsible for:

• Supporting Post Sales Business teams (Customer Support, Customer Service, Customer Success, TAM, Professional Services) & processes through Salesforce Administration.
• Interact with the Business System Analyst (BSA) team to work & deliver Business requirements that involve Configuration & Administration in SFDC.
• Handle case incidents & perform End user troubleshooting to improve user experience in SFDC.
• Configure Sales & Service Cloud in Salesforce.com (Manage Package, Flows, Validation Rule, VF components).
• Perform RCA analysis, identify gaps in Business/System Process & suggest improvement measures.
• Build custom reports, dashboards.
• Installation of packages.
• Sandbox Refresh & Post Refresh tasks.
• Contribute to the team on Cases & Operational Change Request (CR) Prioritization.
• Act as an SME & train new team members.
• Working Experience with external Vendors.

• 4+ years of experience in enterprise automation, with the most recent 3 years in Salesforce Administration.
• Hands on experience configuring Sales & Service Cloud in Salesforce and in Master and Transactional Data management.
• Hands-on experience in Copado deployment & user story promotions and manage Salesforce security including roles, profiles, sharing rules, Flows and groups, validation rules.

• Good to have – Genesys knowledge, CTI knowledge, Understanding of AI, Experience with working on ServiceNow Tickets.
• Preferably an Expert in Excel & analyzing large volumes of data and identifying patterns.
• Comfortable with loading and querying large data sets using Data Loader and/or Workbench.

#LI-Hybrid

#LI-NT1

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.