Business Process Support

Job Description

Internal Job Description :

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes. May participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.

This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion. Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement. Recommends schedule changes, cost adjustments, resource additions or scope changes. Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business. Requires people and resource management through others, and may include leading third party resources.

• Works on business system/process assignments with broadly defined objectives

• Solves straight-forward issues, challenges and problems within system/process of specialization

External Job Description :

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Candidate will be a part of the Agilent Global Business Services with the following roles and responsibilities:

• Asset management including
  • Asset movements, scraps, international transfers etc
  • Coordination skills to work with respective site contacts for support on device serial # and asset-tagging.
  • Physical Inventory and Spot-Audit support
• Order Management including
  • PR Creations and monitoring approvals
  • PO utilization monitoring and managing PO Top-ups
  • Supporting Supplier on-boarding and supplier data changes
  • Invoice review and follow-up for issue resolution
• Mobility support including Handset and SIM ordering, User support for SIM issues, Roaming activations, Carrier documentation, managing Ticketing tools, etc
• Create Metrics, Reports, Reconciliations and Dashboards to enable data-driven decisions
• Stakeholder management
• Building the knowledge base from use cases and updating process documentation
• Identifying repeat issues and tagging them to problems.
• Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.
• Participate in regular review and contribute with ideas around the issues and provide necessary updates.
• Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.
• Help drive process optimization changes to improve the overall support operations.
• Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.

Mandatory Requirements:

• Graduate/ Postgraduate with 4 - 6 years of experience.
• Typically at least 3-6 years of relevant experience for entry to this level.
• Good level in MS-Excel and Presentation skills  
• Excellent verbal/written communication skills – Would need to engage with partners/internal customers to understand their business needs and requirements and work closely with colleagues to gather information; so candidate needs to have strong verbal and written communication skills, as well as be good listeners.
• Project management skills and expertise in designing and implementing process improvements.
• Proven technical, analytical and functional skills.
• Problem-solving abilities: Must have strong troubleshooting skills to find new ways to help clients with their diverse needs  
• Out-of-Box and innovative thinking for problem resolution.  
• Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
• Solves straight-forward issues, challenges and problems within system/process of specialization
• Ability to work in a dynamic and progressive global environment (multi-culture, multi- functional; remote environment
• Looks for Best Practices inside and outside of GBS Operations and leverages from the same

Desired Requirement :

• Prior Mobility and Asset Management experience.
• Knowledge of Ariba and Order Management
• Good hands-on on Excel and AIM tool

Qualifications

Bachelor's or Master's Degree or equivalent.
Post-graduate, certification, and/or license may be required.
Requires 3 to 5 years relevant work experience
 

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


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