Business Process Representative

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Candidate will be a part of the Agilent Global Business Services with the following roles and responsibilities:

• Back End Operations, request management
• Create Metrics, Reports and Dashboards to enable data-driven decisions
• Stakeholder management
• Building the knowledge base from use cases and updating process documentation
• Identifying repeat issues and tagging them to problems.
• Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.
• Participate in regular review, contribute with ideas around the issues, and provide necessary updates.
• Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.
• Help drive process optimization changes to improve the overall support operations.
• Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.

Qualifications

Mandatory Requirements:

• Graduate/ Postgraduate with 4 - 6 years of experience.
• Typically, at least 3-6 years of relevant experience for entry to this level.
• Good level in MS-Excel and Presentation skills  
• Excellent verbal/written communication skills – Would need to engage with partners/internal customers to understand their business needs and requirements and work closely with colleagues to gather information; so candidate needs to have strong verbal and written communication skills, as well as be good listeners.
• Project management skills and expertise in designing and implementing process improvements.
• Proven technical, analytical and functional skills.
• Problem-solving abilities: Must have strong troubleshooting skills to find new ways to help clients with their diverse needs  
• Out-of-Box and innovative thinking for problem resolution.  
• Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
• Solves straight-forward issues, challenges, and problems within system/process of specialization
• Ability to work in a dynamic and progressive global environment (multi-culture, multi- functional, remote environment
• Looks for Best Practices inside and outside of GBS Operations and leverages from the same

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Administration