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GENERAL DUTIES & RESPONSIBILITIES
• Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Responsible for most complex business and systems process analysis, design and simulation.
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Recommends and facilitates quality improvement efforts.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• May lead re-engineering team and act as project manager.
• Communicates team progress.
• Performs cost and benefit analyses.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Broad knowledge of FIS’ products and services, business practices and processes
• Requires highest level understanding of organization’s business systems and industry requirements
• In-depth knowledge of financial services industry practices, regulations and processes
• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
• Proficiency in quality management methods, tools and technologies
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent training/presentation skills to educate the organization on new or updated processes
• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Advanced role. Acknowledged business process subject matter expert (SME) and authority within organization and/or company. Develops large and/or complex business process solutions that cross business, technical, functional and client domains. Knowledge and skill in multiple industry process standards such as CMMi, ISO, FPA, COBIT and ITIL. Can effectively communicate at the client level: promotes, presents, analyzes and/or trains process to client staff, leaders and executives. Participates in and contributes to new business pursuit for clients with stated business process requirements, requests, questions or needs. Manages process audit activities as liaison for organization, both for internal and external audits, including proactive and responsive actions. Contributes process-related content to internal and external journals, newsletters, online wikis, and blogs. Acts as internal consultant for difficult or subtle process-related challenges, such as project management failures, or process dissonance between FIS and a client. Leads, mentors and trains staff including process analysts, project managers, plan analysts and others. Typically requires twelve or more years of demonstrated business process analysis/consulting experience and at least three projects as the business process lead or appraiser on a “large” project or multi-project effort, i.e., a project or projects with duration of more than 6,000 hours or spanning more than 4 months.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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