Job Description:
Define, develop and support Technical Data products, services, tools and processes to fulfill contractual commitments, ensure customer satisfaction and achieve commercial and industrial objectives.
Answer all queries related to deliverables on time and on quality and update applicable technical data as committed.
Ensure responsive assistance, familiarization and smooth entry into service for new customers.
In this context, you will be functionally aligned with the SIDBI unit (Technical Data Business Authoring Support). This unit ensures availability of Methods & Tools for Technical Data processes for all applications in line with workflow management, authoring, configuration management, source data and different projects in an agile, complex & integrated environment.
SIDBI main interfaces are: Authoring Domains of Tech Data organization, Business Application Owners, IT Application Owners, Projects stakeholders, process’s stakeholders, Tech Data Transformation Platform and subcontractors.
In this challenging frame, you will contribute to the Tech Data as Business Operation Leader for Support on SIDBI perimeter (Source, Configuration, Authoring, Workflow, Reporting).
Your missions are:
Update and follow several KPIs to present our tools performances (Support, Dashboard, Business continuity)
Define some dashboard to improve our way of working, and to identify some improvements axis
Follow-up of all our supports and coordination
Identify all risks and alerts with a mitigation plan
Prepare weekly/monthly reports
Organize and/or conduct Tool Focus with Authoring Tech Data
Work with Internal Business Application Owners and Subcontracted Support Team (in India)
To strengthen our teams, we are looking for someone:
Contributing to ensure the highest level of Customer’s satisfaction
Proactive, good team player with organizational skills (empowerment focused)
With very good analytical and problem solving skills.
With good communication skills, recognized for her/his leadership and assertiveness
With the ability to evolve in a transnational environment (worldwide team)
Curious, enthusiastic & open-minded
As the successful candidate, you will be able to demonstrate the following competencies/experience:
You have an experience on Tech Data and/or you have demonstrated experience on Tech Data tools / platform - will be a plus
Strong proficiency in verbal and written English, and ability to use the language for influencing and negotiation.
You have a degree in engineering or equivalent.
You have experience in dealing with subcontracting activities
You have some coordination and/or PMO experience
You appreciate working in transnational environments & you are customer minded.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
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