Business Operations Analyst

About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Pune. You'll be working in a major tech center of Pune, India.  We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

The Operations Analyst will work closely with the Business Operations team to provide ongoing support and maintenance of the organization’s business systems, data integrity, and operational support (via SFDC case queues).

A successful candidate will be a highly motivated, detailed, process and customer service-oriented individual focused on meeting the needs of a growing and dynamic Operations team via timely execution and communication. This position demands a high-level understanding of process and procedures that drive a successful Operations organization. You will be a part of a dynamic team for reviewing and summarizing customer contracts for proper revenue recognition in accordance with company policy and revenue recognition accounting standards. Beyond data accuracy, you will look to validate the numbers by understanding the 'story' behind them and incorporating those findings into your processes and reviews.

This position reports to the Manager, Business Operations who is based in Pune, India but will work U.S. central time zone hours.

Here's a closer look at this key role:

• Plan and drive core customer success reporting including: forecasting, retention metrics, utilization metrics, variable compensation
• Perform validation to ensure completeness and accuracy of data flowing from CPQ and Finance ERP
• Review customer contracts for application of appropriate revenue recognition in accordance with US GAAP and the Company's revenue recognition policy
• Partner with FP&A to develop and provide ongoing analysis in order to assist with forecasting of revenue and deferred revenue
• Execute all activities required to complete the monthly and quarterly cadence for the Deal Desk and Operations teams
• Maintains case queues and manages ad-hoc reporting requests for the Operations organization to analyze and monitor their performance at various levels
• Assist Business Systems in the evolution of our systems and automated reports

• This position works in a team-oriented, cross-departmental environment. The candidate must build and maintain effective working relationships both internally and externally.
• Ability to learn standard business practices related to Business Operations and systems quickly.
• Bachelor's Degree in Business Management or equivalent degree/experience.
• 2-4 years Experience in an analytical role.
• Proficiency in Google Sheets, Google Slides and SalesForce (including SFDC CPQ).
• Strong attention to detail with effective organizational, multi-tasking and time management skills.
• Self-motivated and a desire for continuous learning.
• Ability to lead and actively participate on working teams.