Operations BD Manager: is the Subject Matter Expert for his/ her region responsible for planning, execution, and delivery of operations projects, working closely with Global Sales team. He/ She is the Go To person for any customs and regulatory affairs, operations routing and scheduling, and Carrier Relationships. He/ She is responsible to define and set up the operational processes and SOPs with Carriers and internal Amazon stakeholders such as SPS, FC, Finance; provide inputs to procurement and product for RFQs and BRDs, enable carrier onboarding, handle customs, compliance and other processes at origin and destination.
Key job responsibilities
•Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources basis the standard operating procedures set by the overseas marketplaces. Escalate to Amazon internal stakeholders as necessary.
•Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause. Communicate trends, brewing problems and solutions clearly to stakeholders
•Manage engagement with relay operations centers and ensure timely support is procured from them for carrier operations in the region
•Engage with FCs to secure alignment and ensure shipments are inbounded seamlessly
•Work with Carriers, FCs, Business and other stakeholders on continuous improvement projects
•Ability to navigate in ambiguous situations and setup mechanisms for smooth operations
•Provide volume forecast to carriers during peak season and as the systems become available in Weekly/Monthly Cadence
•Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement
•Translate basic business problem statements into analysis requirements; Influence and implement specified analytical approach
•Write SQL queries, create efficient outputs, pull internal & external data needed with standard query syntax; periodically identify more advanced methods of query optimization
•Cross-check pulled data against other published sources to determine fidelity, and drive actionable recommendations from analysis that impact a process or team
•Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks, flashes)
About the team
Amazon SEND is a Seller Central integrated Cross-Border Partner Carrier solution that enables global selling (GS) Sellers to book, ship, and track shipments from origin country to Amazon FCs in the destination country. SEND’s vision is to help spin Amazon’s FBA flywheel faster by enabling easy access to Amazon integrated, competitively priced, cross-border logistics solutions for all selling partners located anywhere in the world. SEND Operations Team manages shipment movement from start to finish through 3P carriers, on behalf of our customers.
- 3+ years of business development, partnership management, or sourcing new business experience
- 3+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience with sales CRM tools such as Salesforce or similar software
- Experience in setting up and managing a sales pipeline
- Experience interpreting data and making business recommendations
- Experience in online advertising or high-tech products/services