Job Description:
Define, develop and support Technical Data products, services, tools and processes to fulfill contractual commitments, ensure customer satisfaction and achieve commercial and industrial objectives.
Answer all queries related to deliverables on time and on quality and update applicable technical data as committed.
Ensure responsive assistance, familiarization and smooth entry into service for new customers.
In this context, you will be functionally aligned with the SIDBI unit (Technical Data Business Authoring Support). This unit ensures availability of Methods & Tools for Technical Data processes for all applications in line with workflow management, authoring, configuration management, source data and different projects in an agile, complex & integrated environment.
SIDBI main interfaces are: Authoring Domains of Tech Data organization, Business Application Owners, IT Application Owners, Projects stakeholders, process’s stakeholders, Tech Data Transformation Platform and subcontractors.
SIDBI Team is highly involved in Tech Data Transformation. Indeed, to cope with the aging IT environment and the new constraints coming from Engineering, Airworthiness Authorities, and our customers, it has been decided to launch a complete set of projects to modernize our Methods & Tools: they are embedded in TechData Modernization, SAF3/LeanPLM and BeyondLeanPLM and Ambition 2030.
In this challenging frame, you will contribute to the Tech Data Transformation as Business Application Owner of the DACAS Applications dedicated to End Users Support activities.
You will be responsible and accountable for the:
Functional support of the end-users of the applications
Run mode of the applications
Standardization & harmonization of Methods & Tools with regard to Tech Data Processes & continuous improvement
To strengthen our teams, we look for someone:
Contributing to ensure the highest level of Customer’s satisfaction
Proactive, good team player with organizational skills (empowerment focused)
With very good analytical and problem solving skills.
With good communication skills, recognized for her/his leadership and assertiveness
With the ability to evolve in a transnational environment (worldwide team)
Curious, enthusiastic & open-minded
As the successful candidate, you will be able to demonstrate the following competencies/experience:
You have an experience on Tech Data configuration Management and/or you know DACAS application, both will be a plus
Strong proficiency in verbal and written English, and ability to use the language for influencing and negotiation.
You have a degree in engineering or equivalent.
You have experience in dealing with subcontracting activities
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
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