Business Analyst, RBS Defect Reduction Variable

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Key job responsibilities
- Data Analytics with Metrics - Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies like AWS, SQL, Excel etc. Generate self-serve reporting and integrate these metrics into the right recurring mechanisms to ensure a) issues can be detected faster or prevented altogether, and b) the right feedback loops exist to continually improve
- Problem Solving- Will be keen to solve unstructured/ambiguous problems, Will thrive in an agile and fast-paced environment on highly visible projects and initiatives
- Root Cause Analyses & Solution Scoping e.g. Will be passionate about finding root causes, trends, and patterns and how they impact business using dashboards and visualizations of processed
- Stake Holder management & Communication e.g. Will have business and communication skills to be able to work with teams to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately. Will have experience in working with cross-functional leaders to understand their data needs and partner with them to build data solutions
About the team
About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience
- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel
- Bachelor's degree or equivalent