Business Analyst II - Technical Writing

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.KEY DUTIES & RESPONSIBILITIES:Policy and Procedures

• Create comprehensive standardized procedures to meet business needs
• Support the business to document their working practices and processes that all employees will be held accountable and responsible for
• Act as the Subject Matter Expert (SME) on writing Policies and Procedures
• Applies the characteristics of business / technical writing skills
• Initiate and coordinate the regular review of the procedures
• Create workflows and other business insight documents upon request
• Facilitate regular monthly SME Forums
• Produce effective communications pertaining to material updates to the procedures to support the business needs
• Facilitate the resolution of Internal Audit & Management Assurance Program findings
• Assist departments in increasing efficiencies by participating in, and leading the development and implementation of, new processes, organizational strategies and/or processes, and TA-wide activities
• Lead efforts across various divisions to evaluate and evolve current processes to successfully meet the changing business needs

Project Support

• Act as the primary contact on behalf of the Business Documentation team
• Participate in regulatory, strategic and tactical projects as required to support team`s deliverables

Ongoing related responsibilities:

• Participate in/facilitate team/division meetings
• Plan, schedules and arrange own activities in accomplishing objectives
• Ability to exercise independent judgment consistent with department and corporate guidelines

QualificationsEDUCATION and EXPERIENCE Required:

• Minimum three years business experience
• Minimum two years participating in or managing small – medium initiatives
• Proven experience of business documentation creation
• Awareness of training methodology
• Strong PC knowledge including use of Microsoft Office products
• Ability to interact with and lead teams in a multi-site and cross-functional environment
• Strong time management skills and ability to handle multiple tasks
• Analytical, organizational, and administrative skills
• Strong decision making and customer service focus
• Ability to meet deadlines
• Strong attention to details and quality
• Ability to take initiative and work under pressure in a changing/growing environment
• Strong communication skills both verbal and written
• Fluent in written & spoken English

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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