Business Analyst II

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

This position is for Travel & Expense Management team in P2P Operations & managing Corporate Card Program.

Purpose of the role:

Responsible for meeting SLA & compliance by ensuring optimum productivity & 100% accuracy along with managing Corporate Card portfolio.

How will you make an impact in this role?

• Manage Team of 4 – 5 team members
• Coaching & developing team.
• Meeting with defined SLA and ensuring AEMP 26 policy adherence.
• Maintain high accuracy & productivity standards.
• Management of AMEX corporate cards including card issuance, maintenance, @ work reporting & effectively managing shared email box by providing excellent customer service.
• Reviewing T&E Concur reports on regular basis with the objective of analysis on T&E spend & assisting on ad-hoc reporting requirements.

Critical Factors to Success:

• Detail orientated with the aim of enhancing process efficiency.  
• Good communication, collaboration and great interpersonal skills with colleagues, customers & stakeholders etc.  
• Strong command on Relationship Management Customer Centricity
• Ability to manage multiple activities simultaneously & ability to prioritize.
• Capable of leading projects independently.
• Effective team leading competencies.
• Must be flexible to work in different shifts.

Past Experience:

• Graduate with a minimum work experience of 8 - 9 years.
• Should have people leader experience of handling operations (experience in P2P is a plus)
• Good communication (verbal & written) skills.
• Knowledge of operational metrics, tableau dashboard reporting, driving SLA is a prerequisite.
• Proficiency in MS Excel, Power point required.
• @ work reporting knowledge would be a plus.
• Prior Knowledge of Concur, Oracle and Payments processes will be an advantage

Academic Background:

·        The incumbent should either be a Graduate or higher

Functional Skills/Capabilities:

• Must have strong analytical & decision-making skills. 
• Challenges status – quo with purpose of building process efficiency.
• Basic Understanding of the “Expense Reimbursement Policy”, accounting & accruals.
• Overview of corporate card management.
• T&E Forensics is a big plus

Knowledge of Platforms:

·        Concur & Oracle - front end & backend knowledge to support UAT.

·        Cognos reporting –Editing, retrieving & formatting Concur reports.

·        @ work reporting – Retrieving & editing @ work reports.

Behavioral Skills/Capabilities:

• Put Enterprise thinking first 
• Lead by external perspective
• Build strong team
• Make Collaboration essential 
• Seek regular coaching and feedback