KEY DUTIES & RESPONSIBILITIES:
Policy and Procedures
Create comprehensive standardized procedures to meet business needs
Support the business to document their working practices and processes that all employees will be held accountable and responsible for
Act as the Subject Matter Expert (SME) on writing Policies and Procedures
Applies the characteristics of business / technical writing skills
Initiate and coordinate the regular review of the procedures
Create workflows and other business insight documents upon request
Facilitate regular monthly SME Forums
Produce effective communications pertaining to material updates to the procedures to support the business needs
Facilitate the resolution of Internal Audit & Management Assurance Program findings
Assist departments in increasing efficiencies by participating in, and leading the development and implementation of, new processes, organizational
strategies and/or processes, and TA-wide activities
Lead efforts across various divisions to evaluate and evolve current processes to successfully meet the changing business needs
Project Support
Act as the primary contact on behalf of the Business Documentation team
Participate in regulatory, strategic and tactical projects as required to support team`s deliverables
Ongoing related responsibilities:
Participate in/facilitate team/division meetings
Plan, schedules and arrange own activities in accomplishing objectives
Ability to exercise independent judgment consistent with department and corporate guidelines
Qualifications
EDUCATION and EXPERIENCE
Required:
Minimum three years business experience
Minimum two years participating in or managing small – medium initiatives
Proven experience of business documentation creation
Awareness of training methodology
Strong PC knowledge including use of Microsoft Office products
Ability to interact with and lead teams in a multi-site and cross-functional environment
Strong time management skills and ability to handle multiple tasks
Analytical, organizational, and administrative skills
Strong decision making and customer service focus
Ability to meet deadlines
Strong attention to details and quality
Ability to take initiative and work under pressure in a changing/growing environment
Strong communication skills both verbal and written
Fluent in written & spoken English
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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