Business Analyst I

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Transformation team to partner with the Business

Job Summary:

• As a Business Analyst within the Shared Services of the Control Management Organization, You will be trained as the subject-matter-expert for the Quality Assurance systems, processes and technology. 
• You will be responsible for business processes pertaining to population, sampling, questionnaire, and reporting.  
• In a typical day, you will work cross-functionally with IT, business, Control Mangers, and QA team to assess the requirements, propose a design, and to implement major QA initiatives. 
• Additionally, you will be responsible driving the prioritization of Shared Services projects in an Agile manner. 
• Owning each process will also require you to create and maintain the technology program documents and procedures.

Job Responsibilities:

• Evaluate submitted changes to identify impacts to data, systems, and processes. This includes documenting requirements and asking the appropriate probing questions to assess complexity and determine possible solutions. Assist with prioritization of changes per scope including building the dashboard to track overall progress for all requests.
• Participate on Release Management related meetings, including communicating status to CMO Quality team, and IT on changes, and impacts.
• Perform run-the-engine duties for assigned Shared Services processes: sampling, test set up, production support, and report and data generation. Monitor process to ensure appropriate processing, including building detective controls to monitor process health. 
• Assist users to trouble shoot issues among reports, systems, processes, and procedures.
• Perform user acceptance testing, data validation as needed 
• Build and maintain positive relationships with users of the Shared Services technology, tools and data. 
• Liaison with technology organizations, IT leadership, software vendors, and other data suppliers as an advocate for CMO QA technology and data warehousing requirements
• Perform maintenance to existing tools, platforms, databases, and tables
• Develop and program new business processes. 
• Identify opportunities for process, software, or technology improvement to improve efficiency, reduce cost, and enhance process or controls. 

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent in Engineering, Computer Science, Information Technology, Data Science, Operations Research, or similar fields
• Working knowledge of SharePoint including creation of standard forms, and workflows
• Working knowledge of Office Professional Suite includes Project, Visio and Access
• Detailed oriented, and excellent time management skills
• Proven ability to work and think independently
• Strong oral and written communication skills 
• Strong analytical skills with a continuous process improvement mindset
• Knowledge of SQL and or Python programming 
• Knowledge of ALTERYX, SSRS, Business Objects, and Tableau
• Demonstrating strong problem solving skills
• Flexible and adaptable in response to changing demands 

Preferred qualifications, capabilities, and skills:

• Knowledge of JIRA / experience with Agile methodology

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.